Clarifications Before You Order a Bay

A few points come up often enough that they are worth stating plainly, so a sketch, a cut list and a finished bay all line up with what you actually measured.

A bay plan is not a site survey

We work from your photo and rough sketch. Wall lengths, ceiling height, door and walkway widths, and any cold room or dry store boundary are the details that shape the plan. We do not visit the site, so the numbers you send are the numbers we build from.

Load ratings assume even spread

A bay rating covers weight distributed across the shelf. A single heavy stack in one corner behaves differently, and the shelf will deflect more. Upright gauge, wire thickness and bracket count all feed into the figure, so read it as a guide for the whole bay rather than one shelf.

Stainless and epoxy are not interchangeable

Stainless steel suits wet zones, steam and frequent washing. Epoxy coated shelving handles ambient dry store conditions well, but a chipped coating on a wet floor is where rust starts. A mixed fit-out is common, and both ranges use the same upright gauge so bays can be extended later.

Fixings depend on what you drill into

Wall channels and corner gussets are listed as separate items because the fixing type changes with the surface. Standard plugs will not hold in insulated cold room panels, and pipework or lighting above the run usually shortens the usable upright length.

Mobile bays need a floor check

Castor kits let a small prep area switch between storage and workspace, but uneven concrete, drainage channels and thresholds all affect how a loaded bay rolls. Check the total loaded weight against the castor rating, and specify braked castors on any bay staff lean against.

Trade pricing and single bays

Trade pricing is available for fit-out crews, and a single bay order for a small kitchen is handled the same way. The reply is a bay plan and a cut list with assembly notes, so your team or your own staff can install the shelving. We do not quote response times or delivery windows.

If a detail on your sketch is unclear, say so in the notes rather than guessing. Send your measurements to info@aislemasternz.com or call +27 62 301 7340, and we will work from what you have.

Reach the AisleMaster NZ team

If a sketch needs a second pair of eyes, or a bay plan has to be checked against a cold room panel before drilling, get in touch directly. Phone and email both reach the same team that works through the catalogue of wire uprights, cantilever brackets, castor kits, wall channels and corner gussets.

Trade crews ordering on account and small kitchens placing a single-bay order use the same channels. Have your wall lengths, ceiling height and any door or walkway widths nearby so the conversation stays on measurements rather than guesswork.

Postal address

Katherine Street 1
Sandton City Office Towers
Sandton, Johannesburg, 2196
South Africa

Correspondence and trade account paperwork go to this address. For bay plans and cut lists, email or phone is the faster route.

Before you call

Jot down wall lengths, ceiling height, door and walkway widths, and where a cold room or dry store boundary sits. Those four details cover most of what a bay plan needs.

Questions that come up before a bay plan

Most of the back-and-forth before an order is about the same handful of things: what to send, how the sketch is read, and what the reply actually contains. Here is the plain version, so you can prepare once and skip a second round of measuring.

What should be in the sketch?

Wall lengths, ceiling height, door and walkway widths, and the boundary of any cold room or dry store. Mark pipework, drainage channels and where a door swings open. A photo of the corner helps more than a tidy drawing, because it shows the obstacles you stopped noticing.

How accurate do the measurements need to be?

Close enough to size uprights and shelf depths. A rough sketch with honest numbers beats a neat plan with guessed ones. If a wall is out of square or a panel is thicker than expected, say so, since that changes the fixings rather than the bay itself.

Stainless or epoxy coated?

Stainless suits wet zones, steam and frequent washing. Epoxy coated bays handle ambient dry stores well and cost less per bay. Mixed fit-outs are common: stainless near the pass, epoxy in the back store, same upright gauge so the run can be extended later.

Can a small kitchen order a single bay?

Yes. Single-bay orders go through the same review as a full fit-out run. Trade pricing is available for fit-out crews, but the process does not change: measurements in, bay plan and cut list back, with assembly notes for whoever installs it.

What arrives in the reply?

A bay plan and a cut list with assembly notes: upright lengths, shelf counts, bracket positions, and the wall channels and corner gussets listed as separate items. Check the upright length against your measured ceiling height before anything is drilled.

What is not promised?

Response times and delivery windows are not fixed here, and no certifications or completed installations are claimed. What you get is a reviewed plan based on the measurements you send, and a clear list of what to check on site before assembly.

Still working out what to measure? The measurement notes cover the details that usually force a revision. Measurement help Resources